1. Introduction
These Terms and Conditions govern the services offered by Air Soul Trips, located in Mexico City. Air Soul Trips provides tours and tourist experiences in Mexico. By booking a service, you (from now on, “the Client”) accept these Terms and Conditions.
2. Services Offered
The Company offers tours to various destinations in Mexico. Specific details of each tour, including itineraries, prices, durations, and special conditions, are provided on our website www.airsoultrips.com, and in promotional materials.
3. Reservations and Payments
Reservations must be made through our website.The Client must provide accurate and complete information when making the reservation. A 100% payment of the total cost of the tour is required to confirm the reservation. This payment may be refundable by our refund policy outlined in this document.
The Client must make the tour booking before the start date so that the company can prepare the logistics.
If a customer needs to cancel a service on short notice due to a valid and reasonable reason, such as a medical emergency or unforeseen personal circumstances, Air Soul Trips may consider offering a partial or full refund. Each case will be reviewed individually, and if the reason for cancellation is deemed valid, we will work with the customer to find a fair solution. Our goal is to ensure customer satisfaction while maintaining the integrity of our operations. Flexibility will be applied at our discretion based on the specific situation.
4. Prices
All prices are indicated in U.S. dollars (USD) and include applicable taxes unless otherwise stated.The Company reserves the right to adjust prices at any time due to currency fluctuations, changes in transportation costs, attraction entrance fees, or any other factor beyond our control.
5. Cancellation Policy
Cancellations by the Client:
Cancellations made more than 7 days in advance: 100% refund of the total payment.
Cancellations made between 4 and 6 days in advance: 70% refund of the total payment.
Cancellations made less than 3 days in advance: No refund.Cancellations by the Company:The Company reserves the right to cancel any tour due to exceptional circumstances (e.g., natural disasters, or political conflicts). In such cases, the Client will receive a full refund or may opt for an alternative tour.
6. Changes to the Itinerary
The Company reserves the right to modify the itinerary due to weather conditions, transportation delays, security issues, or any unforeseen factors. Every effort will be made to maintain the essence of the contracted tour.
7. Client Responsibilities
The Client must follow the instructions of the tour guide and comply with local laws and regulations. The Company is not responsible for losses, damages, or injuries caused by the Client’s negligence or failure to follow instructions.
8. Liability Disclaimer
The Company is not responsible for losses, damages, or injuries resulting from third-party actions, equipment failures, weather conditions, or any other factor beyond our control.
9. Intellectual Property
All promotional materials, photos, videos, and website content are the property of the Company. Unauthorized use of this material is prohibited.
10. Privacy Policy
The Company is committed to protecting the Client’s privacy. Personal information collected will only be used for the provision of our services and will not be shared with third parties without the Client’s consent.
11. Modifications to the Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Modifications will be effective from their publication on our website.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Mexico. Any dispute arising about these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Mexico City